Terms and Conditions
Transactions carried out through the site www.luisalopejewelry.com ("the Site") are subject to these terms and conditions (the “Terms and Conditions”). To purchase on the site, acceptance of the Terms and Conditions described below is a requirement. Any person who conducts a transaction on the Site declares that he or she is aware of and accepts these Terms and Conditions. Likewise, any user who visits the Site is understood to know and accept each and every one of the conditions of these Terms and Conditions. In these Terms and Conditions, “Clients” will be referred to jointly as visitors to the Site, potential buyers and purchasers.
Customer registration
LUISA LÓPEZ JEWELRY operates the Site, through which Customers may purchase items, including but not limited to products such as jewelry and accessories. The Customer's registration on this Site constitutes an essential condition to purchase products through it. To do this, the Client must register their basic data on the registration page, including personal information such as citizenship card number, address and telephone numbers. When entering their data, the Client declares under oath that they correspond to true and current information.
Registration and purchases by Clients on the Site must be carried out by adults exclusively. The registration information of the Clients will be collected, stored and used by LUISA LÓPEZ JEWELRY, maintaining sufficient security standards to prevent any adulteration, loss, consultation, unauthorized or fraudulent use or access, and guaranteeing the rights of the owners of the data.
Operations carried out by minors will be the responsibility of their parents, caregivers or guardians, and therefore will be considered carried out by them in the exercise of the legal representation they have.
The information requested in the registration is intended for the Customer's registration to access the Site and eventually purchase the items mentioned on the Site. The information will be used for statistical and promotional purposes.
Once registered, if the Client decides to purchase any of the products mentioned on the Site, according to the selected payment method, it will be necessary for them to provide their financial information, including specific information on their credit card, address at which they receive the invoices, telephone number and address to which LUISA LÓPEZ JEWELRY wants to send its products.
LUISA LÓPEZ JEWELRY reserves the right to request additional data in order to corroborate personal data as well as to temporarily or permanently suspend purchases of those customers whose data could not be confirmed and to delete any previously accepted registration or reject a new one. request, without being obliged to communicate or explain the reasons for its decision and without this generating any right to compensation or compensation.
PROCEDURE TO USE THIS SITE
Through this Site, the Customer is informed in an unequivocal and easily accessible manner of the steps that must be followed to purchase products through the Site.
The Site indicates the postal or email address of LUISA LÓPEZ JEWELRY and the technical means available to the Client to identify, update and correct errors in the shipment or in its data. All persons registered on the Site may request proof of authorization for the processing of their data, request from LUISA LÓPEZ JEWELRY information regarding the use that is being given to them, revoke the authorization or request the deletion of the data provided that the Superintendence of Industry and Commerce through an administrative act establishes that LUISA LÓPEZ JEWELRY failed to comply with current legislation on the protection of personal data.
The payment methods reported on the site may be used.
If the bank cards accepted on this Site are used, they are subject to the existing contract between the client and the issuing Bank, without LUISA LÓPEZ JEWELRY having any responsibility in relation to the aspects indicated in said contracts.
FORMATION OF PURCHASE CONSENT
The consumer's consent is expressed in the purchase steps of the Site, accepting each of them and is perfected with the final purchase statement after having reviewed the order summary. Before final confirmation of purchase, the Customer may cancel the purchase at any time.
LUISA LÓPEZ JEWELRY will issue an acknowledgment of receipt to the email address registered by the Client upon registration, with information on the delivery time, exact price, including taxes, shipping costs and the way in which payment was made.
PROMOTIONS
Promotional or Advertising Communications
Clients expressly authorize LUISA LÓPEZ JEWELRY to send them promotions to the email address registered on the Site according to the characteristics of each Client according to the purchases and links visited.
The Client may request the suspension of all promotional or advertising communications sent to their email by sending an email in this regard to
Use of Coupons
The use of discount coupons cannot be combined with other promotions or discounts unless otherwise stated. They must only be used once by each customer and can only be used by people over 18 years of age.
Validity and Conditions of Promotions
The offers and/or Promotions will have a validity indicated and communicated to the user, otherwise it will be understood that the promotion extends until the inventory intended for this offer is exhausted.
Promotions cannot be combined with other promotions or discounts unless otherwise specified on the site.
PRICES
All prices on the site are expressed in Colombian pesos or US dollars and correspond only to the product, they do not include additional shipping costs or handling fees.
INVENTORIES
The web portal client www.luisalopezjewelry.com declares to understand and accept that between the moment in which the selection of the product is made and the moment in which the acceptance of the transaction by the respective financial institution is actually carried out, the selected product may be out of stock, reason by which LUISA LOPEZ JEWELRY is authorized to return the transaction and consequently return the money paid for the sold-out product, in the event that said situation arises. Due to the above, it will proceed to inform the portal client of this situation within two (2) business days following the moment in which the purchase was generated, without generating any type of responsibility for LUISA LÓPEZ JEWELRY, nor the faculty. to request compensation for damages from the client.
Crossed Out Prices
When a crossed-out price is shown on the Site and the sale price is indicated in its place, said crossed-out price corresponds to a decrease in the initial sale price of the products through the mere generosity of LUISA LÓPEZ JEWELRY, this price will always be lower than the initially offered by LUISA LÓPEZ JEWELRY.
RIGHT OF WITHDRAWAL
LUISA LÓPEZ JEWELRY offers its customers 5 business days after the delivery of their order to generate the return and to request a refund of their money, after discounting the value of shipping the product, which will be the responsibility of the customer.
In order for the user to exercise the right of withdrawal, they must return the product in the same conditions that they received it, new, without damage or deterioration, with all the original labels and packaging, within a maximum period of 5 days and must keep the invoice. sale to be presented at the time of generating the product warranty return.
If the product to be returned was paid with a credit card and the refund method chosen by the customer is reversal to their credit card, the entire amount of the order will be refunded to the card used in the purchase within 30 calendar days. after LUISA LÓPEZ JEWELRY accepts the withdrawal. Reversal times depend directly on the card-issuing bank. Partial refunds cannot be made to credit cards.
If the payment was made in cash, the money will not be refunded. A voucher will be sent for the canceled value of the purchase.
• The product must be delivered in the same conditions in which it was received.
The shipping cost for returning the product will be assumed by the customer.
LUISA LÓPEZ is not responsible for items lost or damaged during return transportation.
If all the aforementioned conditions are met, LUISA LÓPEZ will return the total amount paid, without discounts or withholdings, and the term for the return of the money may not exceed 30 calendar days.
If you wish to make an exchange or return, you must write us an email to info@luisalopezjewelry.com with the heading 'Exchange' or 'return'.
The customer must send us the parts to:
Km 27 Via Las Palmas.
El Retiro - Colombia
Customer is responsible for all shipping costs.
•The customer will request a return through the email info@luisalopezjewelry.com with the heading 'Exchange' or 'return', once the seller receives the product and verifies its condition, he will refund the money paid to the buyer within a period of time. greater than 30 calendar days.
EXCHANGE POLICY
In the event of defects in the quality or suitability of the goods purchased through the Site within the warranty period of the respective product, the legal warranty may be used in the terms stipulated in these Terms and Conditions.
For changes to be made, it is required that the object of the contractual obligation has been defective or useless for normal use. For changes to proceed, it must be requested within the warranty period of the respective product, in case of deficiencies in manufacturing, processing, materials or in case it is not entirely suitable for the use or consumption for which it is intended. Changes will be accepted within 8 days from the purchase date. The jewelry cannot have been used, it must be in perfect condition, in its original packaging and with the original tags and accessories. After this time, changes attributable to personal tastes or appreciations of the Client are not accepted. We reserve the right to refuse unreasonable exchanges, repairs and returns.
In the event that the term to deliver the product expires, when the delivered product does not correspond to what was requested, or when it corresponds to an unsolicited operation, Clients will have the right to request resolution or termination of the contract, and obtain a refund. of your money without any withholding or discount. Said credit note will be valid for ninety (90) calendar days.
For the money to be refunded, the product being exchanged must be in the facilities of LUISA LÓPEZ JEWELRY; For this, the Client must notify the customer service area of LUISA LÓPEZ JEWELRY by sending an email to info@luisalopezjewelry.com with the heading 'Exchange' or 'return' informing of the intention to return the product within thirty (30) calendar days following the date of the initial purchase, LUISA LÓPEZ JEWELRY will be responsible for validating that the product is in the exchange conditions required by the company.
For exchanges and returns, the cost of shipping the original order is not refundable, and the cost of shipping to LUISA LÓPEZ JEWELRY is assumed by the consumer. Packages with payment on delivery are not accepted.
WARRANTY
Unless something else is specifically indicated on the Site in relation to a product, the products sold there will have a 90-day guarantee. All products sold on this site have a Limited Quality Guarantee.
In order to make the Guarantee effective, it must fully comply with all the conditions such as validity of the guarantee, purchase invoice, the damage to the product must be due to a manufacturing defect and none of the above will apply if a defect is evident. use by the client.
LUISA LÓPEZ JEWELRY will have the right to repair, replace or refund the product.
The repaired or replacement product must be sent to the customer at the location where they requested their product to be delivered unless shipping to another location is requested. The repair will be made within 30 business days. In the event that the product cannot be repaired or the initial failure persists, the product will be replaced with an identical one or one with similar characteristics; or a bonus or refund of money will be generated for the client. In no case may the characteristics of the product be inferior to those of the good that gave rise to the guarantee.
Repairs made to the products will have no cost. The customer will be given a document indicating the repair carried out, the parts replaced, the date of return of the product and the date on which the consumer delivered the product. The repair service will be provided without guarantee, for which clients will be previously informed and a written acceptance must be left by the consumer. Otherwise, it will be understood that the service has a guarantee of three (3) months, counted from the delivery of the product.
If it is decided to replace the good with another identical one or one with similar characteristics, the change will be made within 10 business days following the request, and the warranty period begins to run again.
In cases of money return, LUISA LÓPEZ JEWELRY has up to 25 days from the acceptance of the guarantee to make the refund.
To accept the guarantee, it is essential to take into account the product care instructions (washing, drying, and use). The products must not present changes or modifications to their natural state to make the guarantee effective, nor must they be damaged by actions corresponding to the client.
Products that have already been handled by accessory workshops or other third parties, as well as damage caused by improper repairs and cleaning, do not apply for warranty.
In all cases, the customer must follow the recommendations and instructions for use provided along with the packaging or cited above as causes that do not apply to the warranty.
DATA PROCESSING POLICY
See our Policy for the Use and Treatment of Data registered on the Site
MODIFICATIONS AND SURCHARGES
LUISA LÓPEZ JEWELRY may modify any information contained on this site, at any time and without prior notice, until the transaction is validated, which will oblige LUISA LÓPEZ JEWELRY to maintain the conditions initially offered.
Shipping costs are calculated automatically at the time of processing your purchase. Payment of import taxes is the responsibility of the person who receives the product. These fees are collected at the time of delivery.
As soon as your product has been shipped, we will send an email with all the information so that the shipment can be tracked.
Free shipping for purchases over $200 dollars
For national shipments, the jewelry will arrive to you between 1-8 calendar days. Shipments to Colombia are made with Fedex or Servientrega
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Shipments in Medellín have a cost of $6,000 COP (delivery from 1 to 8 calendar days)
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Shipping nationwide to main cities $10,000 COP (delivery 1 to 8 calendar days), intermediate cities 15,000
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Free shipping for purchases over $200,000 COP. Orders are taken from the day after receiving them.
TERMS OF LAW
This agreement will be interpreted in accordance with the laws of Colombia, without giving effect to any principles of conflicts of law. If any statement of these Terms and Conditions is incomplete, unenforceable or declared illegal, it shall be construed within the framework thereof and in any case shall not affect the validity and applicability of the remaining provisions.
CONTACT
LUISA LÓPEZ JEWELRY will respond to requests, complaints, claims and queries from users by calling 3006340768 or emailing info@luisalopezjewelry.com during the hours: Monday to Saturday from 10:00 am to 6:00 pm
TERMS AND CONDITIONS ONE CLICK
Agreement between PayU Colombia SAS and the buyer.
Generalities
Any person who wants to make a purchase of goods and/or services (hereinafter the “Buyer”) through the technological platform (hereinafter the “System”) of Payu Colombia SAS, a company duly constituted in accordance with the rules of the Republic of Colombia, domiciled in the city of Bogotá, which acts in its own name (hereinafter the “Company”), must, as a prior condition to make the purchase, accept the “Terms and Conditions of Use of the Company's System that are described below and constitute the services agreement (hereinafter the “Agreement”) that will govern the contractual relationship between the Buyer and the Company. The goods and/or services that are offered through the System come from different Businesses (as defined below) which each have a service provision contract with the Company and/or with one or more of the Companies. Homologous (as this term is defined below).
Upon acceptance of the Terms and Conditions of the Agreement, the Buyer must have carefully read these Terms and Conditions of Use of the Company's System. .
Definitions
Agreement: Means this agreement, which has been accepted by the Parties.
Commerce: Means the natural or legal person, who has signed a contract for the provision of services with the Company and/or with one or more of the Homologous Companies for the purposes of using the System in order to process transactions and collect product payments. of the same on the occasion of the commercialization of goods or services. Local Businesses will be understood as those that have their domicile or operations in one or more of the Authorized Countries and international Businesses will mean those that do not have their domicile or operations in any of the Authorized Countries.
Company: Means Payu Colombia SAS
Homologous Companies: Means the companies located in each of the Authorized Countries, which provide the same services as the Company. To date, the Homologous Companies are: Latin American Payments Argentina SRL and E-Payments SA, companies duly constituted in accordance with the regulations of Argentina, Pagosonline Perú SAC, a company duly constituted in accordance with the laws of Peru, Latin American Payments Panamá SA , a company duly constituted in accordance with the rules of Panama, Online Latin American Payments México S de RL de CV and Digicuenta SA de CV companies duly constituted in accordance with the rules of Mexico, Latin American Payments Chile Ltda. and Dineromail Chile SA, companies duly constituted in accordance with Chilean regulations.
Buyer: Means any person who wants to make a purchase of goods and/or services from a Merchant, through the System.
Authorized Countries: Means the countries in which a Merchant, regardless of its domicile or place of operations, can process and receive payments through the Company and/or the Peer Companies. Currently they are: Colombia, Mexico, Peru, Argentina, Brazil, Chile and Panama.
Parties: It means the company and the buyer.
Services: Means the Services offered to Buyers by the Company for the processing and receipt of payments using the System.
System: Means the technological platform for the processing and receipt of payments in the Authorized Countries, made available to Merchants and Buyers by the Company and the Homologous Companies.
Individualization of the Parties
This Agreement is entered into between the Company and the Buyer, which for the purposes of this Agreement, is any and/or any natural or legal person that uses the System.
Object
The purpose of this Agreement is to establish: (i) the terms and conditions that apply to the use of the System by the Buyer (ii) the rights and obligations of Buyers who use the System and (iii) the rights and obligations of the Company . The special obligations applicable to the Company and the Buyer due to the Applicable Law are found in Annex No. 1, which is an integral part of this Agreement.
System Description
The Company offers the Buyer the use of a technological platform that allows the Buyer to make payments for the purchase of goods and/or services offered by Merchants linked to the Company or its Counterpart Companies, through transactions with different payment methods.
The System may only be used to process payment for the purchase and sale of goods and/or services through it, and in no way may it be used to process money transfers between a Buyer and a Merchant that is not related to the purchase of goods. a good and/or a service.
In no way may the System be used by the Buyer to receive cash advances, or to facilitate the acquisition of cash values, such as traveler's checks, money orders, etc. Nor may it be used to purchase goods and/or services whose price is substantially and/or disproportionately lower than the value of said goods and/or services in the market and that generates suspicion on the part of the Company or its Homologous Companies regarding the model of Commerce business. Likewise, the System may not be used to pay for the purchase of goods and/or services that are illicit or prohibited by the Company and/or Applicable Law.
The Buyer accepts and declares that it is aware that: (i) the Company is not a financial entity; (ii) The Company does not act as fiduciary agent or holder of the sums transferred through the System; (iii) the monies that the Buyers transfer to the Company as payments may, at the discretion of the Company, be managed: a) directly by the Company, b) be managed by a trust company duly authorized by the competent authority or c) be managed through autonomous assets. In no case will the money transferred by Buyers through the System become part of the Company's assets and therefore in no way will they be a guarantee for the Company's creditors. (iv) The Company, upon receiving payment for purchases of goods and/or services, acts as a representative of the Merchants, as established in the contracts signed between the Company and/or the Homologous Companies and the Merchants. , (v) the payments made by the Buyers are always understood to have been made in the country of domicile of the Company, regardless of the domicile of the Buyer, (vi) at the moment in which the Buyer transfers the money to the Company, it is understood to have been made on payment to the Businesses, and therefore the payment obligation for the corresponding goods and/or services acquired has been extinguished, (vii) when it comes to the purchase of goods and/or services from Businesses domiciled outside the domicile of the Company, the Buyers of They voluntarily decide not to channel the payment of said goods and/or services through the Exchange Market Intermediaries.
The Buyer accepts, declares and acknowledges that the Company is not intended to be a system for raising resources or receiving deposits, to the extent that the sole purpose of the System is to allow the transfer of money between Buyers and Merchants through a technological platform, as a product of the purchase of goods and/or services.
The Buyer accepts, declares and acknowledges that the sales carried out between the Merchants and the Buyers through the System or through any other mechanism established by the Company for this purpose, are carried out exclusively through sales contracts signed between the Merchants. and their respective Payers and therefore in no way is the Company a party to said purchase and sale contracts. The Buyer accepts, declares and acknowledges that the Company does not guarantee the uninterrupted operation of the System. Notwithstanding the foregoing, the Company will make its best effort to keep the System enabled and running 24 hours a day, 365 days a year.
Acceptances of the Terms and Conditions of System Use
Knowledge and acceptance of the Terms and Conditions of Use of the Company's System will be deemed to have been expressly granted by the Buyer at the time he or she checks the option indicating that he or she has read and accepted the Terms and Conditions of the Agreement.
Rates
The use of the System is completely free for the Buyer.
General Powers of the Company
If the Company suspects improper use of the System by a Buyer, including, but not limited to, attempted fraud, hacking activities, payment for the purchase of goods and/or services that are illegal or prohibited in accordance with the Law Applicable and this Agreement, or attempted violation of security systems, the Company may initiate appropriate legal action against the Buyer.
Transaction Processing
The Company's obligations are of means and not of result, therefore the Company will make its best effort to ensure that electronic transactions carried out by Buyers through the System are made in the shortest possible time.
Notwithstanding the foregoing, taking into account that during the validation process of a transaction there may be, at the discretion of the Company, a suspicion of fraud or other suspicious conduct, which triggers additional verification mechanisms by the Company or Should situations arise beyond the control of the Company, such as intermittencies or outages in payment processing networks and financial entities, the Company does not guarantee a specific period for the completion of Buyers' transactions.
Therefore, the Company is not responsible for any inconvenience or economic damage suffered by Buyers due to: (i) delays or problems arising from delays in the approval and/or completion of the transaction and/or (ii) rejected transactions. by the System or by financial entities, for any reason.
Likewise, in the event of impossibility of carrying out a transaction or rejection thereof, the Company will not be obliged to inform the Buyer of the causes of the impossibility or rejection, which the Buyer hereby renounces.
Limitation of Liabilities of the Company
The Company is not responsible for erroneous money transfers resulting from incorrect entry of information by Buyers or mistakes resulting from incorrect entry of the amount to be transferred by Buyers, or any other information related to the payment of the goods and/or services to purchase. The Company is also not responsible for verifying the identity or other data of Buyers.
The Company will not be responsible for the availability of the websites to which the links incorporated into the Company's website lead, nor for the availability of the pages of the Businesses, nor their contents, nor the services or goods offered therein. . Nor is it responsible for any damages or losses caused by the use of or reliance on the contents of the websites that appear on said links. The Company does not guarantee the uninterrupted availability of the System, or that this service will operate on a timely, secure and error-free basis.
The Company is not responsible for:
•The effects of the interception or use of data related to the Buyer and/or the System.
•The inability to access or use the System or the Company's and/or Merchants' website for any reason.
•Any action or transaction carried out by a third party that uses the name and payment information of the Buyer.
•Any circumstance over which the Company does not have direct control, including problems with computer equipment, communications equipment, software (including viruses) or Internet providers. The Company will be exempt from all liability and released from compliance with its obligations, if for reasons of unforeseeable event or force majeure such as earthquakes, power outages and/or telephone service and/or data transmission lines, blackouts by third parties, non-functioning of public and/or private blackouts, terrorist acts, strikes or other similar, the System cannot be maintained in operation or operation.
The Buyer hereby waives any action against the Company and/or the Peer Companies, for current or future losses, damages, expenses or damages, in relation to the use of the System for events such as those described above.
Buyer Responsibilities
The Buyer undertakes and is responsible for the correct use of the System, in accordance with what is established for this purpose in this Agreement and in the Applicable Law. The Buyer expressly acknowledges that the System does not constitute, nor is it designed, nor will it be used by the Buyer as a savings mechanism or money collection mechanism, nor as a deposit mechanism, nor as a mechanism to pay for the purchase of goods and/or or services that are unlawful or prohibited by the Company, the Peer Companies or by applicable law.
The list of goods and services prohibited by the Company is published on the Company's website: www.payulatam.com and is an integral part of this Agreement. It will be the Buyer's responsibility to know said list and its updates, as well as the legislation applicable to the purchases they make.
Below, and for illustrative purposes, a series of activities that the Company prohibits from carrying out through the System are listed for purely illustrative purposes:
•Production, trade or trafficking of weapons or ammunition.
•Sale of hallucinogenic substances and illegal drugs.
•Any service or article that promotes racism, discrimination and white trafficking.
•Child pornography.
•Chats for adults, pornographic content, escorts or Links that lead to these sites.
•Currency exchange / Forex / purchase and sale of securities.
•Pyramid schemes.
•Unlocking cell phones, programming electronic cards, evasion devices for game consoles, among others.
•Prescription medications.
•Invasive aesthetic treatments.
•Exotic animals.
•Loans.
The Buyer must indemnify the Company for any damage, loss, demand or claim against it for fraudulent use of the System, failure to comply with the obligations stipulated in this Agreement and the Applicable Law, and in general any improper use of the System by the Buyer. .
The Buyer must provide truthful information regarding the data request made by the System at the time of making a payment through it. The Buyer accepts that this data may be verified by the Company through any means, with the objective of preserving the reliability of the System and the Company.
BUYER'S RIGHTS
Upon completion of the transaction, Buyers are entitled to all the rights granted by the Applicable Law in relation to the Service.
Notwithstanding the foregoing, the Buyer expressly declares from now on that he recognizes and accepts that his rights derived from or related to the purchase and sale contract entered into with the Merchants will be governed by the rules on guarantees in force in the country where he is acquiring the goods. and/or services offered by the Merchant, and therefore it will be the exclusive responsibility of the corresponding Merchant to comply with said regulations.
The rights of the Buyers, acquired by virtue of the sales contract entered into with the Merchants, must be observed by said Merchants, without the Company having any responsibility derived from said contractual relationship. For this reason, the Comparator expressly accepts that it will not attempt any judicial or extrajudicial action against the Company for disputes arising in relation to the purchase and sale contract entered into with the Merchants. More information: www.sic.gov.co
Intellectual property
The entire content of the Company's website, its graphics, brands, logos and other documents and information, are the exclusive intellectual property of the Company. The use, reproduction, modification and/or distribution of any material provided on the Company's website without the prior written consent of the Company is totally prohibited and anyone who does so without such authorization will be obliged to compensate for all damages. that such action may cause to the Company.
The Company's logos and brands may not be imitated, copied, reproduced, or used in any way by the Buyer directly or indirectly. All systems, software and processes of the System are the exclusive intellectual property of the Company.
Effects of the Agreement and Applicable Law
This Agreement is the only one in force that exists between the Parties, and its effects occur from the moment the Buyer accepts its Terms and Conditions as indicated in the previous clauses.
This Agreement is governed by the laws of the registered office of the Company.
Notifications
The Buyer agrees that all communication and/or modification in relation to this Agreement will be made through the Company's website.
Therefore, the Company has no obligation to send the Buyer any type of notice by physical and/or certified mail or by email.
The Buyer is responsible for accessing the Company's website to review and stay informed of changes to the Agreement.
In the event that the Buyer has any concerns, observations or comments related to the collection and/or use of personal data provided to the Company in the development of their contractual and commercial relationship, they may contact the telephone number: 7425676, address: Calle 93 B N17-25 office: 301 or email: sac@payulatam.com.
Annex 1. Special Provisions Applicable in each Country
Colombia
1. Consumer Rights
Upon acceptance of this Agreement and in relation to the Service, the Buyer as a consumer is entitled to all the rights granted by Law 1480 of 2011, or any other regulation that adds, modifies or repeals it.
2. Habeas Data (Personal Data)
2.1. Purposes of personal data processing The Buyer, through this Annex, authorizes the Company, in the terms of its personal data processing policy, Statutory Law 1581 of 2012 and Regulatory Decree 1377 of 2013, and any rule that modifies or adds them, treats the personal data that will be provided by the Buyer as a consequence of the existing commercial and contractual relationship with the Company, for the following purposes:
•The maintenance, development and/or control of the commercial and contractual relationship between the Buyer and the Company
•Processing transactions through the System and validating them in order to mitigate the risk of fraud due to identity theft in electronic commerce
•The transmission or transfer of personal data to third parties as those responsible or in charge of the information, so that they can carry out the processing.
•The use of personal data through mechanisms such as “tokenization”, which allows automatic recognition of a cardholder's data at the time they make purchases at any Merchant to which the Companies provide their Services.
•The feeding of the Company's databases in such a way that it can evaluate the authenticity of the electronic transactions that are carried out through the System
•Inform the Buyer about new services provided by the Company •Inform the Buyer about any changes in the Services
•Evaluation of the quality of the Services
•Sending via physical mail, email, text messages, or any other means, commercial, advertising or promotional information about the Company's Services, events and promotions.
•Conducting market studies for the Company
•The response to legal requirements of administrative and judicial entities
•Making accounting records
•Preparing reports to surveillance and control authorities
•In the event that the Company carries out merger, acquisition, spin-off, global disposal of assets, restructuring, or any other similar process, personal data may be transferred to the buyer, spin-off, merged party or any other person involved in the process. said procedure
•Sending job offers
•Other administrative, commercial, advertising and contact uses framed in the agreement signed between the Buyer and the Company.
Likewise, the Buyer authorizes that the servers and computer equipment on which the personal data of the Buyers and/or the databases of the Companies or Homologous Companies rest are located in the territory of the Republic of Colombia or abroad. These equipment will be located in safe places and access will only be authorized to the directors and employees of the Companies or Homologous Companies and those in charge of processing personal data, in accordance with the law.
2.2. Buyer's Rights In accordance with article 8 of Statutory Law 1581 of 2012, the Buyer's rights with respect to the personal data that are provided are the following:
a) Know, update and rectify your personal data in front of the person responsible or in charge of the information. This right may be exercised, among others, against partial, inaccurate, incomplete, fragmented, misleading data, or data whose processing is expressly prohibited or has not been authorized by the Buyer.
b) Request proof of the authorization granted to the Company for the collection and use of personal data except when said authorization is not necessary under the terms of article 10 of Statutory Law 1581 of 2012.
c) Be informed by the person responsible or in charge, upon request, regarding the Treatment that has been given to your personal data.
d) Submit complaints to the Superintendency of Industry and Commerce for violations of the provisions of Statutory Law 1581 of 2012 and other regulations that modify, add or complement it.
e) At all times, request the Company to delete your personal data and/or revoke the authorization granted for their processing. Likewise, it may delimit the purposes for which the processing of personal data may be carried out.
f) Access free of charge to your personal data that has been processed, upon request.
23. Procedure for making inquiries Buyers may consult the personal data stored in the Company's databases.
The Company undertakes to provide all the information contained in the individual registration or that is linked to the identification of the Buyer. The query may be made electronically or in writing at the Company's offices, to the email and address specified in this Annex.
The query will be answered within a maximum period of ten (10) business days from the date of receipt. When it is not possible to attend to the query within said term, the interested Buyer will be informed, expressing the reasons for the delay and indicating the date on which their query will be attended to, which in no case may exceed the following five (5) business days. at the expiration of the first term.
The Buyer may consult their personal data free of charge: (i) at least once every calendar month, and (ii) whenever there are substantial modifications to these personal data processing policies of the Company. For queries whose frequency is greater than once per calendar month, the Company will charge the Buyer for the costs of shipping, reproduction and, where applicable, certification of documents.
2.4. Procedure to exercise the Buyer's rights
The Buyer may, at any time, request the updating, correction or deletion of their personal data or even revoke the authorization granted to the Company for the processing of their personal data.
The claim must be addressed to the Company, with the identification of the Buyer, the description of the facts that give rise to the claim, the address, and accompanying the documents that you want to assert. The claim may be made electronically or in writing at the Company's offices and/or to the email and address specified in this Annex.
If the claim is incomplete, the Company will require the Buyer, within five (5) days of receipt, to provide the missing information. If after two (2) months from the date of the request, the Buyer has not provided the missing information, it will be understood that the claim has been withdrawn. The claim will be addressed no later than fifteen (15) business days from its complete receipt.
2.5. Contact
The personal data processing function will be in charge of the Customer Service area, which can be contacted through:
Name or company name: Payu.com.co SAS
Address: Calle 93B No. 17-25 Of 301.
Email: sac@payulatam.com.
Telephone: Monday to Sunday, from 6:00 a.m. to 10:00 p.m. to the PBX: 742 56 76 option 1 in Bogotá.
Website: www.payulatam.com.