Warranty

All our products have a 3-month warranty, starting the day of the purchase. The warranty applies for jewels bought at our website or through our distributors. Please note the following information: 

You must have the purchase receipt and it must not exceed the 3-month warranty period. 

Damages do not include inappropriate use, accidents, or natural deterioration of the materials. 

The jewel cannot have been modified or altered in any way by an unauthorized party.  

For any warranty related issues, email us at infor@luisalopezjewelry.com. The email subject must include your name and the word ‘warranty’ in it. You must also send pictures of the product or the receipt number for us to identify the product. We will contact you within the two days following the email to inform you how to proceed.